Account Representative job description

Account Representative responsibilities include:

Addressing customer complaints and queries of assigned clients
Upselling or cross-selling products and services and approaching new customers
Collaborating with account managers and submitting reports to upper management

Job brief

We are looking for an Account Representative to manage assigned client accounts. You will address customer concerns and contact prospects to expand your account portfolio.

We expect you to be an energetic, goal-driven person with excellent communication skills. This role may often be challenging so you should be able to remain calm and polite in tough situations. If you also have some experience in sales or customer service, we’d like to meet you.

Your goal will be to foster long-term relationships with clients and help grow our business. Responsibilities

Be the main point of contact of assigned customers
Negotiate contracts and handle paperwork (e.g. invoices, orders)
Follow up regularly after closing a sale to ensure client satisfaction
Respond promptly to customer queries and complaints to find solutions and defuse tension
Pass on issues to account managers when needed
Present new or additional products and services to existing customers
Approach prospective clients through cold-calling, email etc. to meet sales targets
Send reports on sales activity, accounts status and possible issues

Requirements

Proven experience as an Account Representative or other sales role
Experience in customer service is a plus
Proficient in MS Office; familiarity with Salesforce
Strong communication and negotiation skills
Excellent organizational and multitasking ability
Assertiveness and confidence
Goal-driven with ability to work under pressure
Good problem-solving skills
High school diploma; BSc/BA in business is a plus

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