Engagement Manager job description

Engagement Manager responsibilities include:

Assisting customers with using our services throughout projects
Helping solve client problems and managing financial aspects of contracts
Ensuring contracts are carried out according to agreed terms

Job brief

We are looking for an Engagement Manager to build positive relationships with clients during projects. You’ll be the assigned clients’ first point of contact, ensuring that our customers remain satisfied with our services.

To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If you’re a team player and a problem-solver, we’d like to meet you.

Your goal will be to ensure that our relationships with customers are strong, profitable and enduring. Responsibilities

Foster positive relationships with our customers as their primary point of contact
Help clients implement services and plan projects effectively
Ensure that contract terms and conditions are met
Manage invoices and bills for assigned customers
Identify upselling and cross-selling opportunities
Address customer issues with speed and efficiency
Work with sales teams to generate new business
Prepare reports on project performance

Requirements

Proven experience as an Engagement Manager
Project management experience
Background in sales and customer service is a plus
Proficient in MS Office and CRM/project management software
Strong organizational and multitasking skills
Customer-oriented approach
Excellent verbal and written communication abilities
Sharp business acumen
Problem-solving aptitude
BSc/BA in Business or similar field

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