Strategic Account Manager job description

Job brief

We are looking for a Strategic account manager to play a critical role in building relationships with significant clients. Our ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase sales.

As a Strategic account manager, you will represent our company and interact with major clients. So, if you have excellent communication skills with a customer service attitude, we would like to meet you.

Ultimately, you should be responsible for achieving sales quota and strategic account targets. Responsibilities

Manage our key accounts portfolio
Achieve assigned strategic account objectives
Establish strong, long-term client relationships
Communicate with major clients on a regular basis and respond to specific queries
Suggest solutions and innovative ideas to meet client needs
Handle complaints and problems in a timely and effective manner
Act as the liaison between key customers and internal teams
Identify and approach new potential strategic customers
Monitor sales performance metrics
Prepare monthly, quarterly and annual reports and forecasts


Proven work experience as a Strategic account manager or Key account manager
Solid sales experience in B2B environment
Hands on experience with CRM software and Account management systems
Understanding of sales performance metrics
An ability to address customer requests in a timely manner
Excellent communication and interpersonal skills with an aptitude for building strong client relationships
Strong negotiation skills with a problem-solving attitude
Availability to travel as needed
BSc degree in Sales, Business Administration or relevant field